> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://letsgo-interactive-inc.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is KYC Verification and Why Is It Required?

KYC stands for "Know Your Customer." It is a mandatory identity verification process required by financial regulations to prevent fraud and ensure the security of all transactions.
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Before you can cash out your wallet balance for the first time, you will be asked to complete our KYC process. This typically involves submitting a photo of a government-issued ID (like a driver's license or passport) to our secure verification partner.
This is a one-time process. Once you are verified, you will be able to cash out freely.