Tips for a successful identity verification

If your identity verification attempt was unsuccessful, it is usually due to the quality of the photos submitted. Our automated system needs clear, unobstructed images to verify your document and face.

For the best results on your next attempt, follow these tips:

• **Lighting is key: **Use natural lighting if possible. Avoid using your camera's flash, as it can create glare that obscures important details on your ID.
• **Background matters: **Place your ID document on a flat, dark, non-reflective surface before taking the photo.
• **Keep it in frame: **Ensure all four corners of your ID document are visible within the camera frame. Do not cover any part of the document with your fingers.
• **Hold steady: **Keep your hands as still as possible to avoid blurry images. The system will often take the photo automatically when the image is clear.
• For the selfie (liveness check): Ensure your face is fully visible and well-lit. Please remove glasses, hats, or anything else that might obscure your features.

If you have followed these steps and are still experiencing issues after multiple attempts, please contact our support team for assistance.

Updated on: 23/04/2026