Shipping Your Cards

• How to Create a Shipment?

  Want to hold your cards in your hands? You can request to have your physical cards shipped to you at any time. Please note that this action requires a registered account. To create a shipment: Go to your Collection and select the cards you wish to have shipped. Choose the "Ship" option. Enter your full shipping address, including your name, street address, city, state, zip code, and country. You will see an estimate for the shipping cost. Confirm and pay for the shipment using youFew readers

Identity Verification (KYC)

• My verification session expired. What do I do?

  For security reasons, identity verification sessions expire if they are left inactive for a certain period of time. If you started the verification process but closed the app or stepped away before finishing, your session link may no longer be valid. To start a new session: Simply return to the LETSGO app, navigate to the action you were trying to perform (such as cashing out or shipping), and tap the "Verify Identity" button again. This will generate a fresh, secure session for you to complFew readers

• Tips for a successful identity verification

  If your identity verification attempt was unsuccessful, it is usually due to the quality of the photos submitted. Our automated system needs clear, unobstructed images to verify your document and face. For the best results on your next attempt, follow these tips: Lighting is key: Use natural lighting if possible. Avoid using your camera's flash, as it can create glare that obscures important details on your ID. Background matters: Place your ID document on a flat, dark, non-reflectivFew readers

• What is KYC Verification and Why Is It Required?

  KYC stands for "Know Your Customer." It is a mandatory identity verification process required by financial regulations to prevent fraud and ensure the security of all transactions. Before you can cash out your wallet balance for the first time, you will be asked to complete our KYC process. This typically involves submitting a photo of a government-issued ID (like a driver's license or passport) to our secure verification partner. This is a one-time process. Once you are verified, you will bFew readers

• What ID documents are supported for verification?

  To ensure the security of our platform and comply with financial regulations, we require users to verify their identity before cashing out wallet balances or shipping physical cards. We accept the following forms of government-issued ID: •Passport (Accepted for all countries) •National ID Card (Accepted for most countries) •Driver's License (Accepted for most countries) •Residence Permit (Accepted for select countries) We do NOT accept: •Paper documents or temporary IDs •Student idenFew readers

Cashing Out Your Balance

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