Getting Started

• Navigating the App

  The LETSGO app is designed to be simple and intuitive. The main navigation is centered around the Packs Tab, which is the first screen you see when you open the app. Packs Tab: This is your home screen. Here you can browse different categories of packs (like Pokémon or Basketball), see the latest featured packs in the main carousel, and view key details like price and max value. Wallet Balance: Your current wallet balance is always visible in the top-right corner of the screen. PFew readers

• Creating Your Account

  When you first open the LETSGO app, you are automatically signed in as a Guest User. This allows you to start exploring, buying, and opening packs right away without needing to create an account. Guest Account Features: Your username will be automatically assigned (e.g., "Guest1234"). You can browse all available packs. You can add funds to your wallet and purchase packs. All cards you open are saved to your collection. However, some actions are gated and require you to create a permanenFew readers

• How to Sign In

  When you are ready to create a permanent account or sign in to an existing one, you have three easy and secure options. You can start the sign-in process by tapping the "Sign In" button in your Profile menu. Sign in with Google: Tap the "Sign in with Google" button and select your Google account. Sign in with Apple: Tap the "Sign in with Apple" button and authenticate using Face ID, Touch ID, or your Apple ID password. Sign in with Email: Enter your email address and we will send you aFew readers

• What is LETSGO

  LETSGO is a digital trading card platform where you can buy and open packs to collect your favorite cards from franchises like Pokémon, One Piece, Basketball, and Soccer. Our platform offers a unique gamified experience that balances the excitement of pack-opening with full transparency around the odds and value of every card. What makes LETSGO special is the ability to connect your digital collection to the real world: you can have your physical cards shipped directly to you, or you can instantFew readers

• How to Sign Out

  To sign out of your account: Navigate to your Profile tab. Tap on your account information (where your username and email are displayed). A confirmation pop-up will appear. Confirm that you want to sign out. Once you sign out, the app will revert to a clean Guest User state. Your account, collection, and wallet balance are safe and can be accessed again at any time by signing back in.Few readers

App Settings

• How to Manage Notifications, Sound & Haptics

  You can customize your app experience in the Settings menu. Go to the Profile tab. Tap on Settings. Here you can toggle the following options ON or OFF: Sound: In-app sound effects. Haptics: Vibrations and tactile feedback. Music: Background music. Notifications: Push notifications about your account and new packs.Few readers

Managing Your Profile

• How to edit your username & Avatar

  To personalize your profile: Go to the Profile tab. Tap the "Edit Profile" option. In the pop-up that appears, you can: Change your Avatar: Choose from one of the 9 available avatar options. Change your Username: Enter a new username. Usernames can be up to 10 characters long and can only contain letters and numbers. Our system includes a profanity filter. If you choose a name that doesn’t align with our community policies, you will see an error message asking you to choose anotherFew readers

• How To Delete Your Account

  If you wish to permanently delete your account and all associated data: Go to the Profile tab. Tap on Settings. Under the "Account" heading, you will find the Delete Account option. You will be asked to confirm this action. Warning: Deleting your account is permanent and cannot be undone. All of your cards, wallet balance, and account history will be permanently erased.Few readers

• How To Add Or Remove Payment Methods

  You can manage your payment methods directly from your profile. This allows for quick and easy wallet top-ups. Go to the Profile tab. Select the "Payment Methods" option. From here, you can: Add a Credit Card: Securely add a new credit or debit card. Use Apple Pay: Apple Pay is supported for quick checkouts. Remove a Payment Method: Delete any saved payment methods you no longer wish to use.Few readers

Payments & Billing

• I was charged twice for the same purchase

  If you see two identical charges on your bank statement for a single purchase, one of them is likely a "pending authorization" rather than a completed charge. When you make a purchase, your bank places a temporary hold on the funds to ensure the transaction can be completed. Occasionally, a display error on your bank's end can make this hold look like a second charge. These pending authorizations typically disappear and the funds are released back to your account within 3 to 5 business days. IFew readers

• Why was my card declined?

  If your payment attempt was declined, it is usually due to a restriction placed by your bank or card issuer. LETSGO does not decline cards directly. Common reasons for a declined payment: Insufficient funds: Ensure your card has enough available balance to cover the transaction. Incorrect details: Double-check that your card number, expiration date, and CVV were entered correctly. Bank restrictions: Some banks automatically block online or international transactions for security reasons.Few readers